Privacy Policy

What type of information do we collect:

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

 

How do we collect information:

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

 

Why do we collect such personal information:


We collect such Non-personal and Personal Information for the following purposes:

  1. To provide and operate the Services;

  2. To provide our Users with ongoing customer assistance and technical support;

  3. To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

  4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

  5. To comply with any applicable laws and regulations.

 

How do we store, use, share and disclose our site visitors' personal information:

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

The controller of personal data and the provider of the online store is the company Družba Karakter d.o.o.

At the same time as the personal data controller, the online store provider undertakes to protect, store and process all personal data, in accordance with the Personal Data Protection Act and other regulations in the field of personal data protection.

 

How do we communicate with our site visitors:

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

 

How do we use cookies and other tracking tools:

Cookies are small text files that most websites store on devices that allow users to access the Internet in order to identify individual devices that users have used for access. Cookies storage is under the full control of the user's browser - the user can restrict or disable the storage of cookies.

Cookies are essential to providing user-friendly online services. The interaction between the web user and the website is faster and easier with the help of cookies. With their help, the site remembers the individual's preferences and experiences, thus saving time and making browsing the sites more efficiently and friendly.

Cookies are used, but not exclusively for:

  1. A better user experience of the website - the display of content can be adjusted to visitors according to past visits;

  2. saving choices when creating shortcuts to devices and offers and comparing them

  3. maintaining the user's login on the parts of the websites where login is required;

  4. device recognition (computer, tablet, mobile phone), which enables adjustment of the content display to the device;

  5. traffic monitoring, which enables the verification of the effectiveness of the display of content and the relevance of advertisements, as well as the continuous improvement of websites;

  6. the possibility of operating certain services (eg online banks, online shops and other forms of e-commerce…);

  7. other reasons.

 

Your rights:

In accordance with the provisions of the EU General Data Protection Regulation (GDPR), you have the following rights:

  1. To access and copy your personal data;

  2. to supplement or correct your personal data if it is incomplete or inaccurate;

  3. until the deletion of your personal data, especially if they are no longer necessary for the purposes for which they were collected, or have been processed illegally or have been processed with your consent, you have revoked the consent and there is no other legal basis for their processing;

  4. until the transfer of personal data to another controller, where technically feasible.

  5. to limit the processing of your personal data, especially if you dispute their accuracy - for a period that allows us to verify the accuracy of your personal data; if the processing is illegal, you oppose the deletion of personal data; if the data retention period has expired and you need it to enforce legal claims;

  6. You can revoke the given consents for notification at any time.

When exercising all your rights or obtaining additional information, please contact our data protection officer, who is available to you at the e-mail address: info@karakter-distillery.com. We will process and respond to your application in accordance with the GDPR.

 

Transmission of personal data:

We disclose personal data to law enforcement agencies and other government bodies if this is required by law or is necessary to prevent, detect or prosecute crimes and fraud.

We undertake not to pass on your data to unauthorized persons or other persons for advertising purposes under any circumstances.

 

Period of retention of personal data:

If we have your explicit consent for a specific purpose of processing, the retention period is: until revoked.

Statutory processing under Article 6.b of the GDPR - processing is required for the performance of a contract (retention period: 10 years), or for the implementation of measures at the request of such an individual before the conclusion of the contract (retention period: 5 years).

 

How can you withdraw your consent:

If you don’t want us to process your data anymore, please contact us at info@karakter-distillery.com

 

Privacy policy updates:

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

 

Questions and our contact information:

If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at info@karakter-distillery.com .

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Družba Karakter d.o.o.      |      Ulica Pod gozdom 19      |      4264 Bohinjska Bistrica      |      Slovenia

VAT ID: SI37691961     |      info@karakter-distillery.com     |      All rights reserved!